Privacy Policy

Privacy Policy

This is the privacy policy for Willow House Beauty, you can telephone us on 07928453656 and you can email us at

This privacy policy explains how we use any personal information we collect about you and why we collect it.

What Information Do We Need?

We need your contact details, your: name, phone number, address, postcode and email address. We will also need information about your age and health in order for a treatment to go ahead.

Why Do We Need It, How Will We Use It and How Long Will We Retain It?

We need all the details above in order to ensure that it is safe for us to provide the treatments you may ask for and also for insurance purposes. We will store your information for 2 years after the date of your treatment, or for 2 years after you have reached the age of 18 if you are/were under 18 when your treatment took place. All information is kept securely, in a locked box only accessed by the business owner. Our lawful basis for processing this personal information is ‘contract’, this means that we have a legal reason to ask you for your data because we need it for contractual reasons. You do not have to share your personal data with us, but if you do not we cannot offer you a treatment with Willow House Beauty. You must fulfil your side of the contract (share your personal information) in order for us to fulfil ours (carry out treatment).

When am I Opting In & Out?

Appointment confirmations and Reminders

We will contact you via phone, email or text to confirm appointments booked and to remind you of upcoming appointments, We consider your having made the appointment as consent to undertake this but you have the right to opt out at any time.

Appointment Ratings and Reviews

After your visit we may send you an email or text asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity, but again you may opt out at any time.


We will not send you any marketing by phone, email, or text unless you provide consent on the consultation form. For example, we may send you messages relating to your birthday, the fact we miss you (you haven’t visited for 3 months) and for special days such as Valentine’s Day and Christmas. You may opt out at any time.

Will We Share Your Information?

We will not share your information with anyone outside of Willow House Beauty. We will ask your permission before sharing any photographs taken of your treatment on our social media and website. If at any time you wish for photographs to be removed, please inform us via the details provided above.

Who Can I Complain To If I Feel You Are Not Handling My Data Correctly?

Please contact us if you have any questions about this privacy policy or the information we hold on you, you can do this by email – or phone 07928453656. If you believe we are not handling your data correctly you have a right to make a complaint, this should be sent to us using the above contact details. If you are unhappy with our response you should then contact the ICO (independent commissioner’s office) by contacting them or using the following web page